How Average Watch collects, uses, and protects your information when you visit our studio, request a repair, or browse our horology guides.
When you contact us through our website, submit a watch repair inquiry, or sign up for our collector newsletter, we collect the details you provide: your name, email address, phone number, and the content of your message. We also gather technical data automatically, including your browser type, device information, IP address, and pages visited, to understand how visitors use our site and to improve our services.
We use the information you provide to respond to your inquiries, schedule repair appointments, provide estimates for movement servicing or restoration work, and send you updates about your timepiece if you have requested them. Technical data helps us analyze site traffic, identify popular guides and catalog pages, and ensure our website functions correctly across different devices. We do not sell your personal information to third parties.
Our website uses cookies to remember your preferences, such as currency display or recently viewed watch models, and to collect anonymized analytics about page performance. These cookies help us understand which horology guides and repair services are most relevant to our visitors. You can disable cookies in your browser settings, though some features of the site may not work as smoothly without them.
We rely on a limited set of service providers to operate our website and communicate with clients: web hosting services that store site data, analytics tools that process aggregated usage statistics, and email platforms that deliver our newsletters and repair updates. These processors are bound by confidentiality agreements and may only access your data to perform their specific functions on our behalf.
We retain inquiry messages and repair records for as long as needed to complete your service and to comply with warranty obligations, typically up to three years. Technical logs are kept for a shorter period, usually twelve months. We protect your information using industry-standard safeguards, including encrypted connections and restricted access to our internal systems. No method of transmission is completely secure, but we work diligently to minimize risk.
You have the right to request access to the personal data we hold about you, ask for corrections if any information is inaccurate, request deletion of your records, and withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below. We will respond to verified requests within thirty days. If you are in the European Union, you may also lodge a complaint with your local data protection authority.
Average Watch does not make false representations about our services, pricing, or the authenticity of the timepieces we sell and service. We do not use fake urgency, fabricated endorsements, or misleading guarantees. Any claims about restoration outcomes or watch condition are provided honestly and based on our professional assessment. We are an independent horology studio and are not officially affiliated with any watch manufacturer unless explicitly stated.
For privacy-related questions, data requests, or to opt out of communications, reach us at info@averagewatch.com or call +60 12 032 5461. You may also write to us at Jalan Sri Kinta 19, Ipoh, Perak, 31650, Malaysia. This policy was last updated on January 15, 2025.